Terms and Conditions

DEFINITIONS

The Client: The recipient of the service

The Make-up Artist: Maxine Wilson Makeup Artist

The Agreement: The agreement between the Client and the Make-up Artist, confirmed by e-mail, for provision of the service

The Fee: The amount payable by the Client to the Make-up Artist for the service in the Agreement

The Event: The occasion for which the service has been agreed

The Party: Persons in addition to the Client requiring services at the Event

The Studio: Maxine Wilson Makeup and Hair Studio, 21 Cavendish Place, Stratton Audley, Oxfordshire, OX27 9BN

BOOKING – WEDDING DAY MAKEUP/HAIR

Event bookings are secured upon receipt of an £50 deposit. This can be made before or after a trial session, if required. This confirms the Agreement and secures the Make-up Artist’s availability for the Event on the agreed date and time for the agreed Fee.

The deposit is deducted from the final Fee due. Enquiries for which a deposit has not been paid are not confirmed and therefore availability cannot be guaranteed and an Agreement is not formally in place.

Deposits are non-refundable if a cancellation is received less than 12 weeks before the Event.

If the Client does not wish to book the service for the Event after a trial session the deposit is refunded in full within 7 days unless the Event is less than 12 weeks away in which case it is non-refundable.

Cancellations are only valid if received via e-mail.

The Fee is always agreed via e-mail, verbal agreements are not offered as they are not deemed valid by the Make-up Artist.

The Make-up Artist reserves the right to cancel special offers and rates at any time, with the exception of where an e-mailed Agreement is already in place with the Client.

BOOKING – OTHER MAKEUP/HAIR/LESSONS

Event bookings are secured upon e-mail confirmation from The Make-up Artist. This confirms the Agreement and secures the Make-up Artist’s availability for the Event on the agreed date and time for the agreed Fee.

The full cost of a booking is incurred if a cancellation is received less than 24 hours before the Event.

Cancellations are only valid if received via e-mail.

The Fee is always agreed via e-mail, verbal agreements are not offered as they are not deemed valid by the Make-up Artist.

The Make-up Artist reserves the right to cancel special offers and rates at any time, with the exception of where an e-mailed Agreement is already in place with the Client.

TRAVEL EXPENSES

Additional travel expenses are incurred for every mile outside a 10 mile road distance from the Studio to the venue where the service is to take place at a rate of 50p for every mile, this is based on the return journey.

Distances are calculated using an on-line journey planner and travel expenses will be agreed between the Make-up Artist and Client as part of the Agreement.

If required, alternative methods of transport other than motor vehicle, such as rail or flight will be discussed and agreed with the Client during the booking process.

ACCOMMODATION EXPENSES

For a service that is booked to start prior to 8am and is over 50 miles from the Studio accommodation expenses will be incurred, this will be discussed and agreed with the Client during the booking process.

For all bookings outside of the UK accommodation charges will be incurred, also to be discussed and agreed with the Client during the booking process.

PAYMENT

An invoice for the balance of the Fee will be sent from the Make-up Artist to the Client 4 weeks before the date of the Event, unless the Event is in less than 4 weeks’ time in which case it will be sent immediately after the booking has been secured.

Full payment of the balance of the Fee is required 1 week before the Event, if the Event is less than 1 week away full payment is required to secure the booking. The only exception to this is where the Client has agreed with the Make-up Artist to pay the Fee in cash on the day.

Payment can be accepted in cash, bank transfer or cheque (made payable to Maxine Wilson). Only cash is accepted for payments on the day of the Event.

For deposit payments by cheque and bank transfer the booking is only confirmed once the cheque or bank transfer has cleared in the Make-up Artist’s bank account. Cheques can only be accepted for final balance Fee payments if received at least 1 week before the Event.

CLIENT RESPONSIBILITY

It is the Client’s responsibility to inform the Make-up Artist who is engaged to provide the service of any potential issues such as but not limited to medical conditions, allergies and/or sensitivities.

The Make-up Artist cannot be held liable for any condition that arises or loss incurred by the Client if the Client has not informed the Make-up Artist of any known conditions as stated above, or of any conditions unknown to the Client at the time of the service.

The Make-up Artist reserves the right to cancel the Agreement if the behaviour of the Client is deemed inappropriate and/or if the Client reports a condition that the Make-up Artist deems a risk to the Client’s health and wellbeing. In these cases any payments that have already been made by the Client for the service are non-refundable.

MAKE-UP ARTIST RESPONSIBILITIES

The Make-up Artist will always endeavour to honour the Agreement to the best of her ability.

There may be circumstances beyond the control of the Make-up Artist, for example illness, delay or otherwise unavailability, sometimes at short notice. In such a case the Make-up Artist will inform the Client at the earliest opportunity and endeavour to make favourable alternative arrangements where possible.

The Make-up Artist reserves the right to offer the Client compensation in the event that she is not able to honour the Agreement. This is entirely dependent on the circumstances and will be discussed openly and honestly with the Client.

CANCELLATIONS

Payments that have already been made to the Make-up Artist for a wedding Event that is subsequently cancelled less than 12 weeks before the Event will be retained.

Cancellations received less than 24 hours before a non-wedding Event will incur the full Fee for the service.

Cancellations are only valid via e-mail, verbal cancellations are not accepted as they are not deemed valid by the Make-up Artist.

PHOTOGRAPHY & USE OF IMAGES

Photographic/video images of the Client, Party and/or Event may be used by the Make-up Artist in promotional material including social media unless the Client has expressly withdrawn their consent in writing.

ADDITIONAL IMPORTANT DETAILS

Repeat trials: If a second makeup and/or hair trial is requested the same fee applies as for the first trial.

Additional make-up artists at Maxine’s bookings will only be present at Maxine’s bookings at her invitation if there is a time constraint and it is not possible for her to provide the makeup for the Party. Individual lashes: Individual lash application is included in the price for the makeup service, there is no reduction in price for any makeup service if they are declined.
Makeup/hairstyling services for younger members of the Party: Makeup services for members of the Party who are up to 12 years old are complimentary. This will only include lip-gloss, blusher and shimmery eyeshadow application. If a more complete makeup service is required the full bridesmaid’s price will apply.

PLEASE NOTE THAT BY SECURING A BOOKING OR CONFIRMING A TRIAL THE CLIENT IS CONFIRMING THEIR ACCEPTANCE OF THESE TERMS AND CONDITIONS